Customer Service
Related: Shipping And Delivery | Terms Of Service | Privacy Policy | Contact Us
Customer Care
Our goal is for you to be 100% satisfied with your purchase from Falcon Heights Clothing. You will find answers to most of your queries in the Shipping And Delivery section - please check there before emailing us. For all enquiries regarding your order/account, please email our dedicated Customer Care at store@falconheightsclothing.com - please include your order number.
If you want to change some parameters, Customer addresses, etc., please contact us as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
Complaints
Replacement of Products and credits to the Member's account for Products claimed as damaged or not received are subject to FHC guidelines for investigation and discretion. Exchanges will only be made for products that are received defective or damaged. All sales are final, no returns or refunds are accepted.
FHC will review replacement/return requests only (a) if there will be missing or broken Product, or a prpduction error if it is FHC's fault and (b) if FHC will receive a complaint within 14 days from the day the Product was delivered to the Customer.
All returns must be verified prior to you making the return shipment. Please supply clear documentation stating whether you require an exchange or refund. For enquiries regarding defective or damaged products recieved, please email store@falconheightsclothing.com - and make sure to include your order number.
The risk of loss and title for such items pass to the User upon our delivery to the carrier. It is the Customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case FHC will not make any refunds and will not resend the Product.
Contact Us
For Customer Care enquiries - please contact store@falconheightsclothing.com. We aim to get back to you within 24 hours.
Wholesale/Marketing
For Press and Marketing enquiries - please contact pr@falconheightsclothing.comFor Trade and Wholesale enquires - please contact hts@falconheightsclothing.com